Privacy

HEDGING PLANTS LTD – PRIVACY POLICY

 At Hedging Plants LTD we take your privacy very seriously, through a proactive approach we ensure all necessary steps are taken to safeguard our customer’s privacy and security, and to comply with all relevant legislation.

 This privacy policy refers to the website www.hedgingplants.com and is served by Hedging Plants LTD, company number 8724605. The purpose of this policy is to inform users of the website why we collect information, which information we collect and how this information is used and stored.

Shopping at Hedgingplants.com

To enable us to process your order and deliver the goods to you, the website will collect the following information at checkout:

. Customer name

. Billing address

. Shipping address (if different to billing)

. Email address

. The details of the products you have ordered.

. A daytime contact telephone number

. Details of a safe place where the delivery company may leave your order if you are out.

This information is stored securely on our server, we are registered with the Information Commissioners Office as a data controller and comply fully with the requirements of the Data Protection Act 1998. You can find out more here on the ICO website https://ico.org.uk/

Access to this information is limited to staff of Hedging Plants LTD solely for the purposes of fulfilling your order with us.

We do not sell, loan or otherwise share this information with any third parties for the purposes of marketing.

Credit and Debit card information

We do not store your full card information on our server. When you enter your card details this information is sent to Verifone card services through a secure gateway and is returned to us as a reference number which is stored on our server together with the last 4 digits of the card number in case of query. This reference number is unique to Hedging Plants LTD and cannot be used by any third parties to take money from your account. We do not take payment until preparation of your order begins, at this time we exchange the reference number for payment via a secure electronic gateway provided by Verifone card services and the reference number is destroyed. This system is fully PCI DSS compliant and we are monitored and audited to ensure the continued integrity of our system. You can find out more on the PCI website here www.pcisecuritystandards.org

 Other information

 When users browse the website we collect certain information, for example the type of device and browser, how many pages you visit, the date and time that you access the website etc. This information does not personally identify you but does provide us with aggregate data which we use to help improve the user experience of the website.

 Cookies

Cookies are small files created by the website that are saved to your computer’s hard drive when you visit the site. This file poses no security risk to you and holds no personal information but does provide you with a more convenient and tailored user experience, for example by saving the contents of your shopping cart for your next visit. You can of course choose to disable cookies when you visit and still use the site fully.

Contact and communication

 When you contact us by email it will be read by a member of the Hedgingplants team, your email address will only be used for the purpose of replying to your communication and will not be shared in any way with any third parties.

 Email newsletter

 Hedging Plants Ltd operates an email newsletter programme to keep customers informed of Hedging information, special offers and promotions from hedgingplants.com. We will only send you these communications if you have opted in at checkout, opted in while placing a telephone order or signed up for them on the website. You may unsubscribe at any time.

 Further questions about this privacy policy?

 If you have any concerns or questions about the way we collect and store information you can contact us by email at sales@hedgingplants.com